Online Banking

Samsung Pay Frequently Asked Questions

HHSB Now Supports Samsung Pay!

Now you can safely and easily pay for purchases from a Samsung mobile device at participating merchants with your Hoosier Heartland State Bank debit card. After you’ve added your HHSB debit card to your Samsung Pay Wallet, just hold your eligible Samsung device above a participating payment terminal instead of swiping your card to complete your purchase. Your fingerprint or Samsung Pay PIN verifies your identity and your actual sixteen-digit debit card number is never stored by the merchant.


Do I need a new HHSB debit card?

Your existing Hoosier Heartland State Bank MasterCard debit cards are fully supported, so you do not need a new card to use Samsung Pay. HHSB Health Savings Account debit cards, ATM cards, personal credit cards, and business credit cards are not eligible for Samsung Pay.


How do I set up my HHSB debit card with Samsung Pay?

To add a card on your Samsung phone:

  1. Navigate to and touch Apps > Samsung Pay
  2. Touch ADD
  3. Touch Add a credit card or debit card.
  4. Align your card inside the frame. Samsung Pay will automatically detect the card number and expiration date.
  5. Enter any remaining required information. Then touch NEXT
  6. Review the Terms of Service. Then, touch AGREE TO ALL
  7. Follow the instructions to verify your identity.
  8. Enter your signature and then touch SAVE
  9. To complete the process, touch DONE.

Note: After you add a card, you might see a small temporary charge on your account. It won’t affect your balance and will disappear soon after.


How does it work?

You can use Samsung Pay in stores, within apps, and on websites. To complete a payment at a merchant, hold your device over the participating payment terminal and accept the charge with your fingerprint or passcode. A vibration and sound lets you know the purchase was successful. 

In stores, look for one of these symbols at checkout.

Samsung Pay   Samsung Pay Cloud


Will my device work?

Samsung Pay comes pre-installed on newer compatible Samsung devices. If you have Samsung Pay in your list of apps, your device should work. Some older Samsung Galaxy devices can be upgraded to support Samsung Pay, such as the Note 5, S6, and newer.


How secure is Samsung Pay?

Samsung Pay is safer than using a traditional credit or debit card. Every transaction on your Samsung phone requires you to authenticate with your fingerprint or your Samsung Pay PIN. Your actual card numbers aren’t stored on your device or on Samsung’s servers. When you pay in stores, neither Samsung nor your device sends your actual credit or debit card numbers to merchants. Samsung retains anonymous transaction information such as approximate purchase amount. This information can’t be tied back to you and never includes what you're buying. Apps that use Samsung Pay must have a privacy policy that you can view, which governs the use of your data.


What if my Samsung device is stolen?

With Samsung Pay, you authorize each purchase with fingerprint or PIN. This feature helps to prevent other people from using Samsung Pay on your device.

You can go to to suspend or permanently remove the ability to pay from that device with Samsung Pay. You can also call HHSB Customer Service at 765-942-0125 to suspend or remove your cards from Samsung Pay.


Can I continue to use my plastic debit card if I suspend or remove my card in Android Pay?

When you suspend or remove your cards in Samsung Pay, your device-specific Device Account Number is suspended or removed. You can continue to use your plastic debit card.


To learn more or if you need help with setup, contact the HHSB Customer Service Team at 765-942-0125 or stop by any branch to see us in person.

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