Online Banking

Google Pay Frequently Asked Questions

HHSB Now Supports Google Pay!

Now you can safely and easily pay for purchases from an Android mobile device that supports Google Pay at participating merchants with your Hoosier Heartland State Bank debit card. After you’ve added your HHSB debit card to your Google Pay Wallet, just hold your eligible Android device above a participating payment terminal instead of swiping your card to complete your purchase. Your fingerprint or Google Pay PIN verifies your identity and your actual sixteen-digit debit card number is never stored by the merchant.

 

Do I need a new HHSB debit card?
Your existing Hoosier Heartland State Bank MasterCard debit cards are fully supported, so you do not need a new card to use Google Pay. HHSB Health Savings Account debit cards, ATM cards, personal credit cards, and business credit cards are not eligible for Android Pay.

 

How do I set up my HHSB debit card with Google Pay?
To add a card on your Android phone: Open the Android Pay app.

  • If you have multiple Google Accounts in Google Pay: At the top left of the app, touch your name, then choose the account you want to add a card to.

At the bottom right, tap +.

Tap Add a credit or debit card.
Use the camera to capture your card info or enter it yourself.
If you’re asked to verify your card, follow the instructions provided.

Note: After you add a card, you might see a small temporary charge on your account. It won’t affect your balance and will disappear soon after.

 

How does it work?
You can use Google Pay in stores, within apps, and on websites. To complete a payment at a merchant, hold your device over the participating payment terminal and accept the charge with your fingerprint or passcode. A vibration and sound lets you know the purchase was successful.
In stores, look for one of these symbols at checkout.

 

Will my device work?
If you have Google Pay in your list of apps, your device should work. If you do not see Google Pay in your list of installed apps, you can visit the Google Play store and search for Google Pay. This page will tell you if your device is compatible.


How secure is Google Pay?
Google Pay is safer than using a traditional credit or debit card. Every transaction on your Android phone requires you to authenticate with your fingerprint or your Google Pay PIN. Your actual card numbers aren’t stored on your device or on Google’s servers. When you pay in stores, neither Google nor your device sends your actual credit or debit card numbers to merchants. Google retains anonymous transaction information such as approximate purchase amount. This information can’t be tied back to you and never includes what you're buying. Apps that use Google Pay must have a privacy policy that you can view, which governs the use of your data.

What if my Android device is stolen?
With Android Pay, you authorize each purchase with fingerprint or PIN. This feature helps to prevent other people from using Google Pay on your device.
You can go to https://android.com/fin d to find, lock or erase a lost Android device. You can also call HHSB Customer Service at 765-942-0125 to suspend or remove your cards from Android Pay.

Can I continue to use my plastic debit card if I suspend or remove my card in Google Pay?
When you suspend or remove your cards in Google Pay, your device-specific Device Account Number is suspended or removed. You can continue to use your plastic debit card.

To learn more or if you need help with setup, contact the HHSB Customer Service Team at 765-942-0125 or stop by any branch to see us in person.
 

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